My DVD / CD Drive Is Missing / Will Not Read Discs

DVD/ CD Drive is missing / will not read discs

We recently had a customer contact us saying there CD Drive would not read any discs so we put together a tutorial he could try doing to see if we can get the drive working again, So we thought we would share this everyone, if you would prefer for us to take a look then we will be more then happy to just give us a call on 01709 519083.

Firstly uninstall any burning programs you have installed like nero / Roxio etc and run this tool from the link below.

Run This

Look for firmware at the manufacturer's website Here

Also check in 'hardware' for problems? You can try reinstalling the driver there.

Right click on 'my computer' > properties > hardware > device manager > double click on your drive.

If this does not work follow the steps in the like below for your operating system to manually repair the upper and lower filters in the registry and to uninstall the device and re-install it from device manager.

Many third-party programs that control CD or DVD burning (as well as some player applications) install CD- or DVD-ROM filter device drivers into Windows. These filter drivers are meant to allow for low-level hooks into the hardware, to allow for functions such as packet writing (where a CD-R/W or DVD-/+RW can be written incrementally, like a hard disk).

These filter drivers sometimes have problems that can cause the CD or DVD drive to stop working correctly. The device entry for the CD or DVD drive in the Device Manager may show up with an error descriptor that reads "The device could not start." Additionally, there may be an error message that reads "One of the filter drivers for this device is invalid." The devices themselves do not show up in Explorer. Error codes for the device include code 31, code 32, code 19 or code 39, and sometimes the even more ominous warning "Your registry might be corrupted" appears.

Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).

To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ass\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.

http://support.microsoft.com/kb/314060

Good Luck!

Let us know how you get on, and if you would like us to take a look for you.